Support

Need help with Questcade?

1. Ads not loading

Ads may not load if you are offline, if ad inventory is unavailable, if the ad provider cannot serve an ad, or if ads are disabled in your region or device settings. Please try again later.

2. Rewarded ad watched but reward not received

Rewards are only granted after the rewarded ad is successfully completed and confirmed by the ad provider. If the app closes, the connection drops, or the ad is not confirmed, the reward may not be applied.

When contacting support, include:

Device model
iOS/Android version
App version
Approximate time of issue
What reward you expected

3. Report a bug

Please email us with a short description, screenshots if possible, your device model, and app version.

4. Account or data deletion

Questcade may not require accounts in the first version. If account features are added later, you will be able to request account or data deletion by contacting support.

5. General feedback

We welcome feedback about games, challenges, hints, streaks, and reward balancing.